Privacy Policy

When you sign up and use BKKD we collect:

• Account info: name, email, and authentication credentials. Authentication is handled by Clerk; we do not store your password.
• Beta signups: if you ask to join the beta, your name, email address and the role you choose (freelancer, recruiter or both), with whether we have approved the request and when you first signed in. A pending request is kept until we decide. If we don’t approve it, the record is deleted within a day of that decision. If we approve it, the record is kept while the beta runs and deleted with your account.
• Booking data you create: client records, holds, confirmed bookings, projects, communications log, lifecycle progress, documents.
• Usage telemetry: routes visited, error events. Used to maintain the service and identify bugs. Records that identify an individual account are kept for up to 90 days and then deleted or aggregated; aggregated counts, which identify nobody, are kept indefinitely.
• Diagnostics. If the app hits an error, we record what failed and where in our code, your browser type and the app version, so we can fix it. We don’t record what you were working on. Kept for 30 days.
• Notification data: if you enable push notifications, the subscription endpoint your browser provides so we can deliver reminders. We store only what is needed to send the notification.
• Connection data: when you connect with a recruiter, the booking requests you exchange and the contact details you each choose to share.

We use the data you give us to:

• Operate the service you signed up for.
• Respond to support requests.
• Improve product features based on aggregate usage patterns.
• Send transactional email (request confirmations, proposal emails, account deletion notices). We do not send marketing email without explicit opt-in.
• Deliver push notifications you have enabled, such as upcoming meeting reminders.

We do not sell your data. Ever. We do not share it with advertisers or data brokers. We do not use your booking data to train AI models.

BKKD relies on a small set of subprocessors to operate the service. Each handles a specific function and processes data only as needed. Vendor names below link to the company; the “Learn more” column links to that vendor’s public privacy policy. Each opens in a new tab.

These providers process data on our behalf under their own privacy policies and applicable data processing agreements. We do not grant them rights to use your data for their own purposes.

Notifications you enable are delivered through your browser’s push service (for example Apple, Google, or Mozilla). That service receives only the encrypted notification payload and the delivery endpoint — never your booking or account data.

You can, at any time:

• Export all your data as a portable archive via Settings → Backup.
• Delete your account via Settings → Profile, which initiates the 30-day removal described above.
• Correct your account information via Settings → Profile.
• Contact us with questions about your data or to exercise rights under applicable privacy laws (GDPR, CCPA, etc.).

This section is for you if you are not a BKKD account holder but your details are in it — because a freelancer you work with added you as a client, or because you sent a booking request through one of their availability links.

Who holds your data. The freelancer decides what to keep about you and why. BKKD stores it for them and acts on their instructions. In data-protection terms the freelancer is the controller and BKKD is the processor. That matters for one practical reason: it is their record, not ours, so we will not change or delete it without them.

What is typically held. Your name and the contact details you or they provided, the dates discussed, project or booking titles, and notes the freelancer wrote. If you submitted a request through an availability link, the dates you asked for and any message you included.

AI drafting. When a freelancer asks BKKD to draft an email about a booking, what’s sent to Anthropic, our AI provider, is what the draft needs: the dates, the booking type, the booking or project title, and first names. When the freelancer asks BKKD to polish text they wrote, that text is sent as they wrote it, and, when the freelancer asks for help writing to you, their answers and the notes they choose to include. BKKD never adds your email address, phone number or full name, but a title or text the freelancer writes can contain them. Anthropic does not train on this data. See Third-Party Services above.

Links can expose booking titles. A freelancer can share an availability page or a calendar-subscription feed, and depending on the settings they choose those can show booking titles — which often contain a client’s name. Anyone holding the link can see what it exposes. See Links You Share above.

How to ask about it, or ask for it to be removed. The fastest route is to ask the freelancer directly, because it is their record and they can act on it immediately. You can also contact us at hello@bkkd.app. Because the data sits inside that freelancer’s account and not ours to delete unilaterally, what we will do is identify the account holders concerned, pass your request to them, and help them action it. We will tell you what we have done. Where the law makes us responsible for answering directly, we will.